Back

Get started

Customized by You

Design your pet’s plan in less than 60 seconds.

(If you're a human, don't change the following field)
Your first name.
(If you're a human, don't change the following field)
Your first name.
(If you're a human, don't change the following field)
Your first name.
Back to FAQs

What is the policy renewal experience?

As a Figo customer, you may wonder what happens when your policy renews. Here are the answers to the following policy renewal question.

  • Policy auto-renew expectations
  • Premium (or rate) increases at renewal
  • Submitting claims at renewal
  • Pre-existing conditions at renewal
  • Annual benefit at renewal
  • Deductible at renewal
  • Renewal billing
  • Billing changes at renewal
  • Changing coverage at renewal
  • Waiting periods at renewal

 

Policy Auto-renew Expectations

Your question:

  • What can I expect when my policy renews?
  • How do I renew my plan?
  • What happens when I renew?
  • What can I expect at renewal?
  • Will my policy automatically be renewed?

Answer:

Your policy will renew automatically each year on your policy effective date. No action is required on your part if you would like to continue your coverage.

  • At least 30 days prior: You will receive an email letting you know the renewal has been issued. A copy of the declaration page, containing your new rate, will be available to you in your Figo Pet Cloud.
  • Next billing cycle: Your new premium will be reflected in your ACH or Credit Card statement.
  • Within the next 90 days following your renewal: All claims from the prior policy term must be submitted within 90 days of your renewal date.

If you would like to change your coverage:

  1. Log into your Figo Pet Cloud account. Click on the “Insurance” icon. Find the desired pet’s listing, and then click on the “Change Coverage” button.
  2. Contact our Customer Experience Team to discuss your coverage, deductible and reimbursement rate options.

 

Premium (Or Rate) Increases At Renewal

Your question:

  • Will my rates increase?
  • Why would my rates increase?
  • Will my premium increase?

Answer:

All pet insurance companies, no matter how they promote their plans, will raise rates accordingly to keep up with the rising cost of veterinary care. These necessary increases allow us to provide the best medical treatment coverage available. Rates will increase each year due to your pet’s age. Like humans, as pets get older, they are more likely to get sick or injured.
 
We value transparency with our customers, especially as it concerns rate increases, so any change in rate will be communicated as soon as possible. Unfortunately, we are unable to know what the renewal premium will be until the renewal is issued, which is at least 30 days before the renewal effective date. Once the renewal has been issued, we will notify the pet parent listed on the policy by email to communicate the renewal. Our Customer Experience Team is available to review the renewal and coverage at that point in time.
 
Note: Your premium will never increase due to filing a claim, and we will not penalize you for making claims on your policy.

 

Submitting Claims At Renewal

Your question:

  • How long do I have to file my claims for the previous year?
  • What is the timeframe for filing claims for the previous policy year?
  • Following policy renewal, how long do I have to submit claims?

Answer:

After the policy renews, claims for the previous policy year must be submitted within 90 days following your renewal date. Here are steps for filing a claim.


Pre-existing Conditions At Renewal

Your question:

  • Will pre-existing conditions be covered after renewal?
  • Will conditions that occurred in the previous policy year be covered after my policy renews?
  • What if my pet has pre-existing conditions at renewal?
  • Will a condition ever be considered pre-existing due to policy renewals?

Answer:

Approved conditions will continue to be covered for the life of the policy. Unless there is a lapse in coverage, approved conditions will not reset at the beginning of a new policy year.

 

Annual Benefits At Renewal

Your question:

  • Will my annual benefits reset when my policy renews?
  • When will my annual benefits reset?

Answer:

At renewal, your annual benefits will reset and the full annual benefit, depending on the plan that you chose, will become available. Example: If your pet is insured under the Preferred Plan, at renewal, the full $14,000 will be available for covered claims in the new policy year. 
 

Deductible At Renewal

Your question:

  • Will my deductible reset when my policy renews?
  • Will I have to pay my deductible again at renewal?

Answer: 

At renewal, your deductible will be reset: and before you receive any reimbursement, you will need to meet your deductible for the new policy year. You can view your pet’s selected coverage in the “Insurance” section of your Figo Pet Cloud.

Renewal Billing

Your question:

  • When will my policy be billed at renewal? 
  • Does my billing plan change?

Answer:

At renewal, unless you change your payment plan, it will remain the same. If you are paying your premium in full for the new year, you will be billed 10 days before your policy’s renewal effective date. To view your upcoming billing date, log into your Figo Pet Cloud and click on the "Insurance" icon. If you are on a monthly payment plan, your payments will continue to be processed on your recurring monthly billing date (as previously billed). 

Reminder: If your payment method is a debit/credit card, you may be charged the following processing fees based on your state: 

  • Monthly debit/credit card payment of $2/month per policy processing fee
  • Annual debit/credit card payment of $10 per policy processing fee 

Tip: If you pay using your checking or savings account (referred to as ACH), you can avoid these additional processing fees. 

 

Changing Billing At Renewal

Your question:

  • What if I move during my policy year?
  • What if my address changes at renewal?
  • What if I need to update my address when my policy renews?

Answer:

If you would like to change your billing information:

  1. If you have moved within the same state, log into your Figo Pet Cloud account. Click on the My Account icon and update your address. You will also need to make the update in the Insurance section. Note: Changing your zip code might change your premium.
  2. If you moved to a new state, contact our Customer Experience Team to update your billing and mailing address. We will also need to rewrite your policy into your new state of residence at renewal.  

 

Changing Coverage at Renewal

Your question:

  • How to I change my coverage at renewal?
  • Can I change my coverage at renewal?

Answer:

If you would like to change your coverage at renewal:

  1. Log into your Pet Cloud account. Click on the “Insurance” icon. Find the desired pet’s listing, and then click on the “Change Coverage” button.
  2. Contact our Customer Experience Team to discuss your coverage, deductible and reimbursement rate options.

 

Waiting Periods at Renewal

Your question:

  • Do my waiting periods start over at renewal?
  • Will the waiting periods apply at renewal?

Answer:

At renewal, the waiting periods would not apply, so you don’t worry about having to wait through them again! Waiting periods are applied to new policies, or for pets that have had a lapse in coverage with Figo.
 
If you add a new pet at renewal, or anytime throughout the year, that pet will be subject to its own waiting periods, which start on their policy effective date.

Last updated: Mar 14, 2019 / 11: 34am CDT

HELP