Pet Insurance policies are underwritten by Independence American Insurance Company.

What is the Pet Cloud?

Despite it being one of the most beloved Figo pet insurance features, many policyholders are unfamiliar with the Figo Pet Cloud app. We're explaining exactly what it does, and why you need to download it.

What is the Pet Cloud?

At Figo, we're bringing power to the pets, and not just through a customizable insurance product that policyholders love. Since the beginning, we've been fascinated by the intersection of pet parenting and tech. Modern pet owners just get it; they're mobile-savvy and virtually tuned-in. Pet tips, reminders, and recs at the tap of a button? Yes please! Socially, they're likely to have a crew of friends and family who have pets too. Thus, the Figo Pet Cloud was born. An easy-to-use app - a pet parent multi-tool if you will. Despite our efforts, some customers still don't know all the great features that Pet Cloud has to offer. We're here to break it down for you.

Live Vet

Quick, it's 3 am and Fido has gotten into the trash again. He's feeling ill - it could be that last night's dinner and some fresh coffee grounds aren't quite agreeing with him. Before you fly off to the nearest emergency vet or panic-post in your favorite Frenchie Facebook group, consider contacting your personal Live Veton the Pet Cloud. Here for you 24/7 (because emergencies are rarely convenient), our virtual veterinary professionals will happily counsel you until your usual vet can be seen. Keep your wallet in your pocket - Live Vet is completely free to Figo customers.

Digital Records

We get it. Pet parent life can be magical, but often chaotic. Between vet visits, training sessions, and more, it can be hard to keep everything organized. Pet Cloud takes the work off of busy pet owners by storing important documents and reminders all in one place. Not only is going digital eco-friendly, but it's also a great way to make check-ups as seamless as can be. Not only can it give you a little *nudge* when it's time to get Fido vaccinated, but it ensures you won't lose any vital medical docs.

AI Claims Assistant

Figo wants you to stress less. That's why we created Evie, the Pet Cloud's virtual claim assistant. While traditional insurance companies make filing claims as difficult as can be (can you guess why?) we walk you through the process step-by-step, so you can get $$ back in no time. Time is everything to pet parents like you, and waiting weeks to hear whether your claim will be covered just isn't right. With the help of Evie and our seamless Pet Cloud experience, on average, most Figo claims close in just 2.6 working days!

Find Pet Places & Spaces

On the road with Fido and feeling hungry? Simply open Pet Cloud, input your location, and we'll give you the 411 on all things pet-friendly in the area. Hotels, patios, campgrounds, hiking trails, and more, all ready to welcome you and your pup.

Get Social

Pet parents - unite! Whether you're in need of more pack-walk pals or simply want to connect with fellow Bengal-lovers nearby, Pet Cloud makes it easy to socialize with other dog or cat owners who just get it.

Customer Service in a Snap

You have questions, we've got answers. Call, text, email, and we'll be sure to get back to you within working hours. We love tech, but there's no robotics here. If you have an issue, we promise that a real-life human from our team of experts will be on the case, stat!

Ready to download Pet Cloud? Get a quote today or learn more on our dedicated Pet Cloud page.


Lizz Caputo is a Content Strategist at Figo, animal enthusiast, and owner of a rescued senior American Bully. Her hobbies include checking out new restaurants in her area, boxing, and petting dogs of all shapes and sizes.

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No one is permitted to sell, solicit or negotiate an insurance policy without a producer license in the state in which the plan is sold, and all prospects should be directed to Figo Pet Insurance. The information contained in this website is for illustrative purposes only and coverage under any pet insurance policy is expressly subject to the conditions, restrictions, limitations, exclusions (including pre-existing conditions), and terms of the policy documentation issued by the insurer. Availability of this program is subject to each state’s approval and coverage may vary by state. Coverage underwritten by Independence American Insurance Company (IAIC), a Delaware Insurance Company, 485 Madison Avenue, New York, NY 10022. Live Vet and the Figo Pet Cloud are separate non-insurance services unaffiliated with IAIC.

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