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Pet Insurance policies are underwritten by Independence American Insurance Company.

Stay in Touch

Call, text, or email- however you choose, we're here for you. Even fax, if you're into that sort of thing.

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Support centers

Customer Experience (Central Time)

  • Monday-Friday 7:00am-7:00pm

  • Saturday 8:00am-6:00pm

  • Sunday 11:00am-3:00pm (text support only)

Claims Support (Central Time)

  • Monday-Friday 8:00am-5:30pm (claim-related support).

Please click here
for our closures & holiday hours

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Need to Know

How do I file a claim?
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When it comes to traditional pet insurance, claims are anything but clear and simple. Cue the claims experts at Figo! We're here to make life easier for pet parents and answer any questions you might have in our Ultimate Guide to Pet Insurance Claims.

What's a Powerup and how can I add them?
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The best part of having a Figo policy is that you can fully customize it to fit your pet’s individual needs. If you're a pet parent who wants to make sure that they have all the bells and whistles available, let’s talk about Powerups!

Why do pet insurance companies raise rates?
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The cost of pet insurance typically increases annually due to a number of factors, including your pet aging and advances in veterinary treatment. Want to learn more about why pet insurance companies raise rates? Read all the details on the Figo blog.

What should I know before switching pet insurance carriers?
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Unhappy with your existing pet insurance carrier and looking for a fresh start? Can you change pet insurance policies or are you stuck? Here’s what you should know.

I've heard a lot about Pet Cloud. What is it?
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Since the beginning, we've been fascinated by the intersection of pet parenting and tech. Modern pet owners just get it; they're mobile-savvy and virtually tuned-in. Despite our best efforts, some policyholders don't know all the great features that Pet Cloud has to offer. We're here to break it down for you.

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Customized
by you

Design your pet’s plan in less than 60 seconds!

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No one is permitted to sell, solicit or negotiate an insurance policy without a producer license in the state in which the plan is sold, and all prospects should be directed to Figo Pet Insurance. The information contained in this website is for illustrative purposes only and coverage under any pet insurance policy is expressly subject to the conditions, restrictions, limitations, exclusions (including pre-existing conditions), and terms of the policy documentation issued by the insurer. Availability of this program is subject to each state’s approval and coverage may vary by state. Coverage underwritten by Independence American Insurance Company (IAIC), a Delaware Insurance Company, 11333 North Scottsdale Road Suite 160 Scottsdale, AZ 85254. Live Vet and the Figo Pet Cloud are separate non-insurance services unaffiliated with IAIC.

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