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What medical records are needed from my veterinarian?

What are medical records?

Medical records are detailed notes (also referred to as SOAP notes) that your veterinarian logs after each time your pet goes in for a visit. Medical records include the findings or results from a veterinary visit, including lab results, x-rays etc. In some cases, these notes are not something that your vet will provide to you up front, so you will need to request them.

What do I need to submit with my first claim?

To process your initial claim, we will need the last two years of medical records (dating back two years prior to the effective date of your pet's Figo policy) including notes from all veterinarians your pet has visited. If your pet is less than two years old, or if they have not been a part of your family for at least two years, we will need all available records. If your pet was adopted, we will also need any medical records provided to you by the shelter or rescue organization including the date of adoption, as well as the adoption certificate if available.

Your pet's medical history should include complete veterinarian notes (SOAP notes) related to prior visits and any trips to an ER or specialty hospital.

What do I need to include with each future claim?

For every claim you submit the following items are needed:

  • All SOAP notes related to the date of service associated with the claim.
  • A clear, fully paid, itemized invoice.

Where can I send the medical records?

Your veterinarian can email the records to your Figo Pet Cloud directly using your Personal Pet Cloud Email Address. The email address is located at the top of the page after you log into your account on desktop or mobile. Your veterinarian can also fax the records to (773) 796-4907 or email them to

Last updated: Nov 9, 2021 / 1: 52am CST