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What medical records are needed from my veterinarian?

What are medical records?

Medical records are detailed notes (also referred to as SOAP notes) that your veterinarian logs after each time your pet goes in for a visit. Medical records include the findings or results from a veterinary visit, including lab results, x-rays etc. In some cases, these notes are not something that your vet will provide to you up front, so you will need to request them.

What do I need to submit with my first claim?

In order to process your (initial) claim, we need a confirmed list of all vets seen (including emergency and specialty hospitals) either since adoption or within 2 years prior to policy inception. You can email this list to records@ifigo.com.

For an even speedier turnaround, please include the last 2 years of medical records (prior to policy inception) including notes and DOB/adoption date. Your veterinarian can fax the records to (773) 796-4907 or email them to records@ifigo.com. Your veterinarian can also email the records to your Figo Pet Cloud directly using your Personal Pet Cloud Email Address. The email address is located at the top of the page after you log into your account on desktop or mobile.

If you are unsure what medical records to send, click here for more information.

What do I need to include with each future claim?

For every claim you submit the following items are needed:

  • All SOAP notes related to the date of service associated with the claim.
  • A clear, fully paid, itemized invoice.

Where can I send the medical records?

Your veterinarian can email the records to your Figo Pet Cloud directly using your Personal Pet Cloud Email Address. The email address is located at the top of the page after you log into your account on desktop or mobile. Your veterinarian can also fax the records to (773) 796-4907 or email them to records@ifigo.com.

Last updated: Mar 9, 2022 / 11: 08am CST