Navigating pet health care isn't always as straightforward as we'd hope, especially during crisis moments that can truly test a pet parent's strength. It’s during these less-than-glamorous times that the quality of support from all quarters—veterinary care, insurance, and even emotional backing from friends and family—becomes vital.

We recently spoke with Mark T., Figo customer, who shared his journey through a particularly daunting diagnosis. Mark’s story highlights the type of commitment and partnership Figo aims to provide every pet parent.

Understanding the fear

Receiving a serious diagnosis is a dreaded moment for every pet parent, one that can feel like time itself has stopped. It's a universal fear that starts the moment you bring your sweet sidekick home. This is exactly why we are driven to do what we do.

Our mission extends beyond just offering insurance; we're here to be your support during those darkest hours when your dog or cat needs you the most. We firmly believe that financial barriers should never prevent your pet from receiving the care they need.

By sharing these stories and continuing to help provide unwavering support, Figo strives to be more than just insurance—we aim to be a true partner throughout your pet parenting journey.

Mark T. words

"Recently, my dog Zazu was diagnosed with cancer. The surgery to remove the tumor cost $8,167, and then he needed 19 straight days of low-dose radiation treatment, which cost $17,478. It was overwhelming, but Figo was there every step of the way. They quickly responded to my questions, explained my coverage in detail, and preapproved treatments without any hassle."

No-nonsense support

Mark continues, "With Figo, I could choose the best care for Zazu without worrying about the cost. This meant I could opt for the most effective treatments to ensure his quality of life. Their support allowed me to focus on Zazu's health instead of stressing over finances."

Consistent excellence

Reflecting on previous experiences, Mark notes, "This wasn't the first time Figo came through for us. Seven years ago, [our dog] Sven needed tightrope surgery on both knees, which cost over $10,000. Figo's customer service was just as fantastic then as it is now. Their dedication and reliability haven't changed a bit."

The true peace of mind

"Thanks to Figo, I could take Zazu to the best vets, ensuring he got top-notch care. Their coverage took away the financial burden, letting me concentrate on helping Zazu recover. Figo has been a true partner, and I’m incredibly grateful for their support during these tough times."

Real numbers, real impact

Mark highlights the financial support provided by Figo, "Since the start of their policies, Figo has reimbursed $16,032.60 for Sven and $25,480.92 for Zazu for many different illnesses/injuries. This financial support has been invaluable, allowing me to provide the best care for my dogs without worrying about the costs."

When you need us most

At Figo, we’re not about sugarcoating the challenges of pet health care. The reality is that pet costs are rising, and we aim to help shrink mountainous financial barriers and provide solid, dependable support when you need it most.

We love what we do because it means we get to aid you and your pet through the toughest times. Let’s face these challenges together, with the kind of coverage and support that truly counts. Your pet deserves the best, and so do you. Let’s make it happen.

Lizz Caputo is the Manager of Content Strategy at Figo, animal enthusiast, and owner of a rescued senior American Bully. Her hobbies include checking out new restaurants in her area, boxing, and petting dogs of all shapes and sizes.