Frequently Asked Questions
Because we know insurance can be confusing.
All pet insurance companies, no matter how they promote their plans, will raise rates accordingly to keep up with the rising cost of veterinary care. These necessary increases provide you the opportunity to offer your pet the best medical treatment options available.
Additionally, your premium will be affected by your pet's age each year, as the risk for more costly claims grows higher. Figo strives to provide coverage well into your pet's old-age by not placing upper-age limitations on our policies.
Note: Your premium will never increase due to filing a claim.
Figo will alert you to your policy renewal at least 30 days in advance, which allows time to review and make changes as needed. To learn more about how to renewal your policy, click here.
Your policy will renew automatically each year unless you notify Figo that you wish to cancel. You can view your renewal declaration page at least 30 days prior to your policy’s expiration date. This document is located in your Pet Cloud under the “Inbox and Docs” icon and can be found within the “Policy Documents” folder.